Terms & Conditions

About us

These terms and conditions apply to services provided by LC Physiotherapy and Performance Ltd, a company registered in England and Wales (company number: 16869242), whose registered address is 41 Whitelands Ave, Chorleywood, Rickmansworth WD3 5RE.

Clinical services are delivered by Lorenzo Cavallaro, a physiotherapist registered with the Health and Care Professions Council (HCPC No. PH154237) and a member of the Chartered Society of Physiotherapy (CSP No. 127774).

For questions about these terms, contact us at info@lcphysiotherapy.co.uk.

Our services

We provide private physiotherapy assessment and treatment services, including but not limited to: musculoskeletal assessment, manual therapy, exercise rehabilitation, sports injury management, and post-surgical rehabilitation.

Services are delivered at our clinical locations in London. The specific location will be confirmed at the time of booking.

We do not provide emergency medical services. If you are experiencing a medical emergency, please contact the emergency services (999) or attend your nearest accident and emergency department.

Appointments

Booking

Appointments may be booked via the online booking system on this website. A booking is confirmed once you receive an email confirmation. By booking, you confirm that you are 18 years of age or older, or that you have the consent of a parent or guardian if under 18.

Attendance

Please arrive on time for your appointment. If you arrive late, your session may be shortened accordingly. We reserve the right to treat a late arrival of more than 15 minutes as a non-attendance.

Health information

You are responsible for providing accurate and complete information about your health, medical history, and any medications at the time of booking and during your appointment. Withholding relevant information may affect the safety and quality of your care.

Minors

Patients under the age of 18 must be accompanied by a parent or legal guardian throughout their appointment. The accompanying adult is responsible for consenting to treatment on the minor's behalf.

Cancellation policy

Cancellations by you

We require at least 24 hours' notice to cancel or reschedule an appointment. Cancellations made with less than 24 hours' notice, or failure to attend without notice, may be charged the full session fee.

To cancel or reschedule, please use the link in your booking confirmation email or contact us directly at info@lcphysiotherapy.co.uk.

Cancellations by us

In the unlikely event that we need to cancel your appointment, we will notify you as soon as possible and offer you an alternative date or a full refund of any payment made.

Fees & payment

Our current fees are displayed on the booking page at the time of booking. All fees are inclusive of VAT where applicable.

Payment is due at the time of booking or at the time of your appointment, as indicated during the booking process. We reserve the right to update our fees with reasonable notice.

We do not offer direct billing to private health insurers. If you have private health insurance that covers physiotherapy, it is your responsibility to obtain pre-authorisation from your insurer and to seek reimbursement directly. We can provide you with an invoice and clinical notes as required.

Clinical matters

Consent to treatment

Before any assessment or treatment, we will explain what is involved and seek your consent. You have the right to refuse or withdraw consent at any time without it affecting your future care.

Clinical outcomes

Physiotherapy is a process and results cannot be guaranteed. Progress depends on a range of factors including the nature of your condition, your engagement with any home exercise programme, and your overall health. We will always aim to provide care consistent with current best clinical evidence.

Referrals

If during your assessment it becomes apparent that your condition requires investigation or management beyond the scope of physiotherapy, we will advise you to seek appropriate medical attention and, where appropriate, provide a written referral letter.

Home exercise

You are responsible for carrying out any exercises or self-management strategies as advised. We accept no liability for injury resulting from failure to follow the instructions given, or from the continuation of exercises after you have been advised to stop.

Liability

LC Physiotherapy and Performance Ltd holds professional indemnity and public liability insurance appropriate to our regulated clinical activities.

Nothing in these terms limits or excludes our liability for death or personal injury resulting from our negligence, fraud, or any other liability that cannot be limited by law.

Subject to the above, we shall not be liable for any indirect, consequential, or economic loss arising out of or in connection with the provision of our services. Our total liability to you shall not exceed the total fees paid by you for the specific course of treatment in question.

We are not responsible for the content of any third-party websites linked from this website. Such links do not imply endorsement.

Intellectual property

All content on this website — including text, images, design, and layout — is the property of LC Physiotherapy and Performance Ltd or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, distribute, or use any content from this website without our prior written permission, except for personal, non-commercial use.

Privacy & data

Your personal data is processed in accordance with our Privacy Policy, which forms part of these terms and conditions. By using our services, you acknowledge that you have read and understood our Privacy Policy.

Changes to these terms

We may update these terms from time to time. The current version will always be available on this page, and the "last updated" date at the top will reflect when changes were made. Continued use of our services after any changes constitutes your acceptance of the revised terms.

Governing law

These terms and conditions are governed by the laws of England and Wales. Any disputes arising from these terms or from our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

If you have any questions about these terms, or if you wish to make a complaint, please contact us:

If we are unable to resolve your complaint, you may also contact the HCPC: